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Sectors




Customer service & CRM: Reloaded

Customer service (CS) in the B2B environment is often not a visible area of the company, and frequently overshadowed by the trendier ‘customer experience’ and ‘customer success’ teams. As Art Anderson explains, however, when there...


New England report

New England comprises six states in the Northeastern US. These are: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. It is bordered by the state of New York to the west and by the...


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