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Editorial


Customer service & CRM: Reloaded

Customer service (CS) in the B2B environment is often not a visible area of the company, and frequently overshadowed by the trendier ‘customer experience’ and ‘customer success’ teams. As Art Anderson explains, however, when there...




Video: Q3 Editor’s Picks 2023

Global Content Director, Rob Cockerill, discusses his top three stories of the third quarter in 2023.


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