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Digitisation

Customer service & CRM: Reloaded

Customer service (CS) in the B2B environment is often not a visible area of the company, and frequently overshadowed by the trendier ‘customer experience’ and ‘customer success’ teams. As Art Anderson explains, however, when there...


Digital duo

Eric Wise, Vice-President of Industrial Solutions at Otodata, tells gasworld about the Canadian company’s collaboration with Rotarex to launch telemetry for liquid cylinders.




Anova: Then and Now

This October gasworld celebrates its 20th anniversary, charting key moments, events and industry stakeholders over our last two decades. Here in the second of gasworld’s then and now profiles of the company’s driving change in...



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