Laboratory gas generation specialist Peak Scientific has joined forces with SightCall to provide its customers with remote technical assistance to those using its generators, as well as technicians servicing generators in the field.
Announcing the collaboration on Wednesday (14th July), the duo said that customers who contact the technical support desk for service questions will be routed to a SightCall video session that is integrated into Peak Scientific’s Zendesk customer service platform.
On the launch, Jason Chapman, Sales Director, UK at SightCall, said, “We’re excited to partner with Peak Scientific to support their digital transformation.”
“By helping their experts accurately diagnose and troubleshoot problems in real time, they can minimise service interruptions, resolve issues quickly and efficiently for their customers, and super-charge their already stellar service experience.”
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