Suretank has appointed Philip Murphy as its new Director of Customer Care.
Mr. Murphy’s role has been created as part of Suretank’s commitment to offering its clients excellent customer experiences. He will be responsible for creating a culture of world class customer care throughout the Suretank Group, ensuring that clients receive excellent customer service from initial enquiry through to delivery of its engineered solutions and aftercare support.
Last month the company launched its new customer care program assigning dedicated customer care teams to all of its clients and implementing a range of key performance metrics. The program is focused on delivering a world class customer experience with a clear strategy of exceeding clients’ expectations. The company’s recent investment in a new CRM system is being implemented to strengthen its overall quality, efficiency and relationship to all clients and supply partners.
Mr. Murphy joins Suretank from Clondalkin Group, a leading international packaging supplier, where he has had a long and successful career in customer fronting roles in customer service and sales.
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