L.A. Turbine (LAT), headquartered in Valencia, California, has promoted Chad Maccanelli to Customer Service and Experience Manager and reflects on its successful turboexpander briefings and machine demonstrations.
Since 2013, Maccanelli has earned a reputation for being responsive, knowledgeable and committed to providing excellent customer service to clients. In his expanded role, Maccanelli will ensure each and every touchpoint with customers meets and exceeds their expectations. LAT’s goal is to build a long-term relationship built on responsiveness, trust and confidence resulting in complete customer satisfaction whether it be in addressing a general inquiry, providing turboexpander troubleshooting or responding to an equipment crisis.
In his new role, Maccanelli will provide immediate response and support for urgent matters; he will provide complimentary consultative service, performance evaluations, turboexpander troubleshooting, equipment and operating guidance, or crisis intervention; and he will give ongoing value via innovative design solutions for commonly occurring and ongoing aftermarket problems uncovered with turboexpander equipment and processes.
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