In February 2012, Sky Cylinder Testing (skycylinder.com) in Evansville, Indiana began its Continuous Improvement journey, explains Jonda Vance, with Scott Elliott & Erich Pfafflin.
Established in 1999 to serve the retest and refurbishment needs of the compressed gas industry, one of the initial opportunities for improvement was to address an issue that had been plaguing Sky for some time: how to effectively and efficiently process incoming cylinders for retest and refurbishment, and do it faster without sacrificing safety or quality of service to customers. The growth in business was more than the process could handle, and it was quickly recognized that a major change was needed. But what? With the help of The Edwards Group International, LLC (edwardsgrp.com), Sky Cylinder’s management and staff, working together, found the right solutions with Continuous Improvement. This article examines that process.
Background
The process of receiving cylinders for testing and refurbishment is a tedious and painstaking activity. While Sky Cylinder has always taken meticulous care to prevent mistakes and mitigate risks, they knew they could do more to improve the flow through the entire process.
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