During the coronavirus (Covid-19) lockdown, Fives Cryo Inc. did one of its repair jobs remotely with the help of a Go-Pro. At the time, it was thought of as an emergency and temporary measure, a solution to the social distancing restrictions in place to stop the spread of the virus.
“We had a heat exchanger that needed to be repaired,” Fives Cryo Inc. CEO Brent West told gasworld.
“The customer requested our support to directly oversee the operation, but we knew it wasn’t possible to send any of our experts to the site. Prior to the pandemic restrictions, our team in the Energy | Cryogenics activity was already developing and testing remote service solutions, providing the ability to support our customers, anytime, anywhere under a variety of circumstances. The situation confirmed that we had created an effective and adaptive solution, and we are continuing to advance further, adapting use for each repair, as every situation is unique, requiring a team to be well prepared. We used the virtual set up for livestreaming for on-site assistance, engaging our global experts, one in Houston and one in France, providing the necessary support, resulting in a successful outcome.”
... to continue reading you must be subscribed
