Team NorLab
The actual production of high quality calibration gases is the final outcome of a manufacturing process that shares common characteristics with any similar endeavor. The first and most important trait is a corporate atmosphere that fosters an environment that enables the team to get the job done. Second is a staff that embraces the program across the board. The third component consists of the tools and material necessary to build the product. Starting from the top down, NorLab, a wholly owned division of Norco, Inc., was created with the specific goal of producing quality products. In the company’s organizational chart in NorLab’s ISO 9002 submittal, the principal and chief operating governance of the company is obvious; it is the customer. Our marching directives come from the company executives, and these are based on customer wants and needs. To that end Norco insured that NorLab was one of the first ISO 9002 Certified organizations in the specialty gas business.
Ordering Specialty Gas
The NorLab Team is comprised of four important groups. All four work together to insure that our product is accurately defined, produced, and packaged to the highest standards, tested to insure that all specifications are met, and finally delivered to the customer in a timely manner.
Customer service leads the way. Our representatives respond to inquiries and, in the case of custom mixtures, record all of the necessary information that you convey. Production and laboratory managers review the information to determine if NorLab can manufacture the desired product and meet the customer’s expectations and price while making a reasonable profit on the product. Sometimes the answer is no. When we say no, it is either because NorLab can’t meet customer expectations, or because in some cases the product isn’t safe to manufacture.
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